Countdown Terms & Conditions


These terms and conditions (“Terms”) do not affect Your statutory rights. To order goods through this Website You must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by You to purchase the goods subject to these Terms. From time to time the discounts advertised by Countdown may be replaced and may lead to a discount being temporarily unavailable. Any transfer, copying or misuse of the assigned discount code is not permitted in any way and may lead to its withdrawal.

The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting. If there is any reason to change the price for the goods ordered You will be informed prior to contracting so that You either cancel or confirm the order. All prices on our website are inclusive of VAT but exclusive of delivery charges and or special delivery charges which will be payable as indicated at the time of placing Your order.

Reloadable Gift Cards

You may order Reloadable Gift Cards via our Website. Once You receive the cards You will need to activate each one by registering them online at our Website and in some instance you will also need to register with the retail partner whose card you have ordered which will be indicated on the letter or email we send You. If you are loading money to a Reloadable Gift Card and the order has been processed by our retail partners, order cancellation or refunds are not possible. On loading funds on to a Reloadable Gift Card you will obtain the Cashback to be allocated to Your online cashback account.


Some offers are available through the Website which are delivered in digital or electronic format “Digital Codes”. If You order a Digital Code this will be delivered to You by email to the email address You have registered on the Website. Digital Codes (except Cinema tickets) will also be placed in your message centre in the Website where they can be retrieved at any time. Once purchased, eCodes cannot be refunded.


Where orders are placed with Countdown for i) vouchers or ii) loading of funds on to a Reloadable Gift Card then the advertised percentage discount value will be placed immediately in to Your online Cashback account once Your payment has been authorised.

Vouchers and Preloaded Gift Cards

Vouchers (“Vouchers”) means retail paper gift vouchers and preloaded gift cards purchased on the Website . For Vouchers You will be asked at checkout if You wish to cover the loss of the vouchers in the post by using special (insured) delivery, if You do not take this option and Your Vouchers are lost in the post You will not get a refund or be reissued with replacement vouchers.

You may return a complete order for Vouchers up to 14 days after You first received it. It is Your responsibility to pay the postage on all returns except where Vouchers have been sent in error. We do not accept responsibility for returns lost in the post. We strongly recommend all returns are be sent by registered mail. Before returning Your Vouchers please contact Our Helpdesk to get a returns authorisation number. Returns cannot be accepted unless they have been previously approved.

Voucher refunds will be credited on receipt of the returned Vouchers using the same payment method that was used to purchase the Vouchers.

After a period of 14 days We do not offer a returns service for Vouchers that are no longer required so please ensure that You only order the amount and type of Vouchers that You need.

Outside of the 14 day period after receiving Your Vouchers, We are unable to accept returns or issue refunds for any reason including where a retailer has stopped accepting a particular Vouchers or ceased trading since the purchase was made. You should only order Vouchers that You intend to spend soon after receiving them.

If You do not receive Your Vouchers, please ensure You contact the Helpdesk within 21 days of Your order so that We can investigate any lost or misplaced Vouchers. We cannot guarantee a re-issue or refund Your Vouchers outside of this 21 day period.

Vouchers availability and postage rates are subject to change at any time and without notice. The Helpdesk will provide current information on Vouchers and available rates. All orders are subject to fraud prevention and security checks. We take all reasonable care to ensure there are no errors, we reserve the right to refuse an order where an error has occurred or for any other reason.

Countdown endeavour to ensure the correct despatch of Vouchers. Countdown cannot accept responsibility for any loss, liability, claim, damage, expense or cost whether as a consequence of negligence or otherwise arising in connection with an order placed with the Vouchers provider.

In the event of a failure to deliver Vouchers in time for You to make the intended use of them or to benefit from a planned purchase, Our liability is limited to providing a refund in full for the Vouchers if they are returned to us in accordance with these Terms.

The issuer of the Vouchers will account for tax under the face value voucher provisions in Schedule 10A VAT Act 1994.

Service Time Information

Product Item Ordered Description Days to dispatch/process Postage Service Estimated days to complete
Gift Cards New Reloadable Card  Delivery of card(s) to your address 3 working days from order date RM 2nd Class 6 working days
Transfer of funds to your card per your order. 4 working days from activation 4 working days
Existing Reloadable Card Top Up Transfer of funds to your card per your order. 4 working days from order 4 working days
Digital Vouchers Instant e-vouchers Delivery of email with e-voucher link included. 1 hour 1 hour


Item Fee
Debit Card Charge £0.00
Credit Card Percentage Charge 0.00%
Reloadable Processing £0.50
Bank Account Transfer £1.00
Reloadable Transfer £0.00
Direct Debit Transaction £0.50